Refund policy

BAD BOUNTY — Returns & Refunds

Effective 25 September 2026. This policy covers purchases from BAD BOUNTY LTD. Your statutory consumer rights are not affected.

Contact us and return address

Email hello@badbounty.co.uk with your order number and the items concerned. For faults, photographs can help us resolve the issue, but do not replace your legal rights.

Returns: BAD BOUNTY LTD, 117 Abbey Road, Stoke-on-Trent, ST2 8AZ, United Kingdom.

Please contact us before posting so we can help identify your return. Our reply or approval is not a condition of exercising your legal cancellation rights. Do not send garments to the manufacturer or the dispatch address on the parcel unless we specifically instruct you to do so.

Changed your mind or ordered the wrong size?

For our standard catalogue garments, you can cancel without giving a reason from the time you place your order until 14 days after you receive it. For a single order delivered in separate parcels, the period runs from receipt of the last item. Tell us by email, post or any other clear statement. You then have 14 days from notifying us to send the items back.

Our standard designs remain eligible even when manufactured or printed after you order. Choosing a standard size or colour does not make an item personally customised.

You pay the direct return postage for a change-of-mind or size-choice return. Keep proof of posting; tracked delivery is recommended. Please package items securely and include your order number. You may inspect and try on garments as you would in a shop. Please avoid wearing beyond trying on, washing or altering them. We may make a proportionate deduction for loss of value caused by handling beyond what is necessary to check the garment, where legally permitted. We do not charge restocking fees.

Refunds

For cancellation returns, we refund without undue delay and no later than 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds go to the original payment method unless we agree otherwise with you, without a refund fee.

If you cancel the entire order, we also refund the original standard delivery charge. Any extra amount paid for an upgraded delivery service is not refundable under the cancellation right. Returning only part of an order does not normally refund delivery charges that still apply to the items kept. Your bank may take additional time to display a processed refund.

Terms for Faulty, damaged, or incorrect items

Please contact BAD BOUNTY as soon as you discover an issue. We are responsible for resolving it with you. We cover reasonable necessary return costs for faulty or incorrect goods and will arrange a prepaid label or agree reimbursement where a return is needed.

You normally have a 30-day short-term right to reject faulty goods for a refund. After that, repair or replacement rights may apply, followed where appropriate by a price reduction or final rejection. Faults discovered within the first six months are generally presumed to have been present on delivery unless shown otherwise. These are not limits on all possible claims. Agreed refunds for rejected faulty goods are issued without undue delay and within 14 days of agreeing your entitlement. Supplier claim deadlines do not restrict your rights against us.

Exchanges, cancellations and delivery problems

For a different size or colour, contact us to arrange a return and place a separate order for the replacement you want. Availability and production times may differ. Sale items retain the same statutory rights.

If you want to cancel before dispatch, contact us promptly. Production already starting does not remove cancellation rights for standard catalogue goods. If dispatch cannot be stopped, we will explain how to return the order. Contact us about a missing or delayed parcel; we will investigate with the delivery partner and provide the remedy required by your rights.

Optional cancellation form

You can use this form template, but do not have to:

To: BAD BOUNTY LTD, 117 Abbey Road, Stoke-on-Trent, ST2 8AZ, United Kingdom; (email) hello@badbounty.co.uk.
I/We give notice that I/We cancel the contract for the following goods:
Order number and goods:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):